['Privacy Policy\n\nAt Bark & Whiskers Ltd, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform or use any of our services, including pet retail, grooming, nutrition consulting, animal adoption, and pet training accessories. We take your privacy seriously and ensure all practices comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).\n\nInformation We Collect \nWe collect information that you provide to us directly when using our services or website. This may include your name, address, contact details, payment information, and any other information you voluntarily submit when making purchases, booking services, or registering for consultations or adoption services. \n\nIn addition, we automatically collect certain information when you visit our online platform, such as your IP address, browser type, referring/exit pages, and operating system, for analytics and improving user experience.\n\nHow We Use Your Information \nThe personal data we collect is used for the following purposes: \n• To provide, operate, and maintain our services and online platform \n• To process orders, bookings, and payments efficiently \n• To communicate with you about your orders, appointments, and inquiries \n• To provide customer support and respond to your questions or concerns \n• To comply with legal and regulatory obligations \n• To improve our website, services, and customer experience \n• To send administrative information including updates, security alerts, and support messages \n\nLegal Basis for Processing \nWhere applicable under GDPR, our lawful bases for processing your personal data include: \n• Performance of a contract between you and our service \n• Compliance with a legal obligation \n• Your consent, where required \n• Legitimate interest, such as improving our services or preventing fraud \n\nData Sharing and Disclosure \nWe do not sell or rent your personal data to third parties. We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, delivery services, and professional advisors. These third parties are contractually obligated to protect your data and use it only to provide services to us.\n\nWe may also disclose your information if required by law, regulation, legal process, or governmental request.\n\nData Security \nWe implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures are regularly reviewed and updated to maintain a high level of data protection.\n\nData Retention \nWe retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, including any legal, accounting, or reporting requirements.\n\nYour Rights \nUnder applicable data protection laws, you have certain rights regarding your personal data, including: \n• The right to access and obtain a copy of your data \n• The right to request correction of inaccurate or incomplete data \n• The right to request deletion of your data, where applicable \n• The right to object to or restrict processing of your data \n• The right to data portability, where applicable \n• The right to withdraw consent at any time, if processing is based on consent \n\nTo exercise any of these rights, please contact us at the physical address provided below. We may require verification of your identity before responding to your request.\n\nCookies and Tracking Technologies \nOur online platform uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content. You can manage your cookie preferences through your browser settings.\n\nChildren’s Privacy \nOur services and website are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we discover that we have inadvertently collected data from a child under 16, we will delete it promptly.\n\nInternational Transfers \nIf your information is transferred outside the United Kingdom, we ensure it is protected in a manner consistent with this privacy policy and applicable data protection laws by implementing appropriate safeguards.\n\nChanges to This Privacy Policy \nWe may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or services. We encourage you to review this page periodically for any updates.\n\nContact Information \nIf you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please contact us at:\n\nBark & Whiskers Ltd \n27 Shepherd’s Bush Green \nFloor 2 \nLondon, Greater London \nW12 8PH \nUnited Kingdom \nPhone: +44 20 8743 6791 \n\nThank you for trusting Bark & Whiskers Ltd with your personal information. We are dedicated to providing a safe and secure experience on our online platform and in all our pet care services.', 0.0016192000000000001, 'gpt-4.1-mini']